Cannot change incoming mail server; text not highlighted

Question

Cannot change incoming mail server; text not highlighted

I am unable to send mail from my Mac. No problem with iphone or iPad. Cannot change incoming mail server as text is not highlighted. Cannot change outgoing mail server (SMTP). Cannot edit SMTP server list. Says off-line.

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Oct 1, 2016 11:38 AM

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Answer 1

brenden dv

Community Specialist

Oct 2, 2016 5:11 PM in response to Granny Smith 1

Hi Granny Smith 1,

Thanks for using the Apple Support Communities. Sorry to hear that you are having issues with Mail. It's a bit unclear exactly what you are seeing when you say that you can't edit any of the server info, but if you continue to have issues sending or receiving mail, you may find the troubleshooting steps outlined in the following article helpful:

If you can’t send or receive email on your Mac - Apple Support

Regards.

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Answer 2

Oct 2, 2016 5:13 PM in response to brenden dv

Thanks Brenden. I finally managed to get the mail working this morning.

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Answer 3

CarlAVII

Community Specialist

Oct 2, 2016 6:29 PM in response to Granny Smith 1

No problem, glad we could help!

Cheers!

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